For all Wigs, allow about 3-5 working days for the wig to ship and 1-3 working days for delivery. All parcels are shipped using UPS, DHL or Royal Mail express delivery methods.
All our Wigs are custom coloured at our salon before shipping. Unfortunately, we cannot cancel your order once it’s placed because we start to process it right away. You can contact us within an hour of placing your order if you want to make any changes. We do not accept returns for refunds or exchanges on customised goods because the colour does not suit, the cap does not fit, or style does not suit.
If you receive a faulty item, you have the right to return it within two weeks. Please contact us using the email address provided on our contact page if your order arrived faulty/damaged. We will look into it and issue a return form where necessary. All returns must be authorised. If we can confirm after receiving your return that the product is indeed faulty, we can try to fix the problem for you or you can exchange it for another product or request a refund (if the problem cannot be fixed, the item must be returned unused and the lace uncut). Please make sure that you choose the right cap size for your head, please contact us if you have any questions regarding this.
Please note that if you request for any of the changes listed below to be made to your order then it cannot be returned for a refund or exchange but we can work with you to make the product more suitable. The changes include:
Change of colour
Cutting of lace
Change of hair length
Change of density
- CLIP IN PONYTAIL
If for any reason you don’t like the Clip in Ponytail you have received, you have the right to send it back within two weeks for a full refund or exchange. Please note that the Ponytail must be sent back in it’s original packaging with the security tag intact.
- ACCESSORIES AND HAIR CARE PRODUCTS
All accessories and hair care products can be returned for a full refund or exchange. If for any reason reason you are not happy with the product you have received, you have the right to return it within two weeks.
Note: All items must be returned unaltered, unused and in its original packaging. For all wigs, the lace must be uncut.